Tidy Touch Niagara (“Tidy Touch”, “we”, “us”) provides residential and commercial cleaning in the Niagara Region, Ontario. We respect your privacy and handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, why, and the choices you have.
1. What we collect
We collect only what we need to quote, schedule and carry out your clean.
- Quote requests: your name, phone number, email address, city, preferred date and time, details about your home (size, rooms, condition, extras you select) and any notes you add.
- Walkthrough requests (commercial): the above, plus your company name, the street address and type of the space, and how often you need cleaning.
- Messages and calls: what you tell us when you call, text or email us, including access instructions for your property.
- Website information: our website is hosted on Wix, which automatically records technical information such as your IP address, device and browser type, and the pages you visit.
2. How we use it
- to prepare and send your quote, and to contact you about it;
- to book, carry out and follow up on your clean, and to take payment;
- to answer your questions and handle any concerns;
- to keep our website working, secure and easy to use;
- to meet our legal, tax and insurance obligations.
We do not sell your personal information, and we do not use it for advertising by other companies.
3. Your consent
When you submit a form on this site you agree to be contacted about your request and to this policy. You can withdraw your consent at any time by contacting us (see section 9), subject to legal or contractual limits. If you withdraw consent we may not be able to quote or book your clean.
4. Who we share it with
We share personal information only with people who help us run the business, and only as needed:
- Wix.com, which hosts this website and stores the requests you submit through our forms;
- email, phone and scheduling tools we use to reply to you and plan visits;
- our cleaners, who receive the address, access instructions and job details for your visit;
- accountants, insurers or advisors where required, and authorities where the law requires it.
5. Cookies and website data
Our website provider uses cookies and similar technology to make the site work, keep it secure and understand how it is used. You can block or delete cookies in your browser settings. Some features of the site may not work properly if you do.
6. Where your information is stored
Wix and other service providers may store or process information on servers outside Canada, including in the United States and Europe. Your information may therefore be subject to the laws of those places. We choose providers that use reasonable safeguards.
7. How long we keep it
We keep personal information only as long as we need it to quote, provide and follow up on our services, and to meet tax, insurance and legal requirements. After that we delete it or make it anonymous.
8. Security
We use reasonable safeguards to protect your information, including limiting who can see it. No method of storing or sending information over the internet is completely secure, so we cannot guarantee absolute security.
9. Your rights and how to contact us
You may ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent. To do any of these, or to ask a question about this policy, contact us:
- Email: tidytouchniagara@gmail.com
- Phone: 289-673-7147
- Tidy Touch Niagara, 7731 Mulhern Street, Niagara Falls, ON L2H 1B4
We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
10. Children
Our services and website are for adults. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continuing to use our site or services after a change means you accept the updated policy.